Refund Policy

1. Purchases made on the web

Web purchases of Grand Log Pro are processed by our merchant of record. If you are not satisfied with your purchase, you can request a full refund within 14 days of the initial purchase — no questions asked. Contact us at bar@grandlog.app with the email address you used at checkout, and we will process the refund promptly.

Subscription renewals can be refunded within 14 days of the renewal date if the service has not been used substantially since the renewal. You can cancel your subscription at any time to prevent future renewals; access to Pro features continues until the end of the paid period.

2. Purchases made through the App Store

Purchases and subscriptions made inside our iOS app are processed by Apple. Refunds for these purchases are handled by Apple under their refund policy — request one at reportaproblem.apple.com. We cannot issue refunds for App Store purchases directly.

3. Purchases made through Google Play

Purchases and subscriptions made inside our Android app are processed by Google Play. Refunds follow Google Play's refund policy and can be requested from your Google Play order history. For purchases older than 48 hours, contact us at bar@grandlog.app and we will do our best to help.

4. Lifetime purchases

Lifetime ("Founder") purchases follow the same 14-day refund window as other web purchases. After a refund, Pro features and the founder badge are removed from the account.

5. Questions

Anything unclear, or a situation not covered here? Email bar@grandlog.app — we read everything and we're reasonable people.